Service Manager

Are you the driving force who enjoys building a service organization? As Service Manager, you will be responsible for creating and building a strong service organization for our innovative industrial battery solutions. Do you like to be at the heart of operational processes and work on customer-oriented solutions? Do you have the vision and perseverance to take our service to the next level?

About the position

At Intercel, we are shaping the electric future. With our custom-built batteries, we provide solutions for a wide range of applications aimed at the industrial market. Such as excavators, ships and generators. Due to the energy transition, the demand for our batteries is increasing rapidly.
As Service Manager, you will be responsible for setting up and expanding a service organization for our industrial battery solutions. You will develop a customer-oriented service strategy with a focus on building a strong service organization, optimizing service components, providing customer-oriented training, and creating digital solutions such as IoT dashboards.
In this role as Service Manager, you will have the unique opportunity to really shape our service organization. With your strategic vision and entrepreneurship, you will build a team and put the department firmly on the map. You will move effortlessly through the organization, extract valuable knowledge from various departments, and strengthen them with your expertise in electrical engineering within an assembly environment.

Duties and Responsibilities:

• You will build and expand a service organization, creating clear processes for customer contact and effective problem resolution.
• Developing a strategy for after-sales services, including sales of service parts, hours, and IoT applications.
• Provide status reports to the management team and advise them on service improvements.
• Develop and implement training programs for clients.
• Ensuring customer satisfaction through efficient handling of warranty claims and breakdown reports.
• Ensuring the commercial aspect and customer orientation within the service organization.
• Lead the yet to be assembled team of service personnel.

What do we offer?

• A job in which you get the chance to really make a difference by building up a service department. You can put your commercial and strategic vision to full use;
• A good salary, we are happy to discuss this further;
• Fine benefits including a contributory pension, 28 vacation days (with fixed days off between Christmas & New Year + the day after Ascension), travel allowance, laptop and a phone;
• Engaged colleagues in a diverse, positive and informal team that works together to achieve their goals;
• Fully catered lunch daily, company outings, weekly boot camp, Friday afternoon drinks and our annual ski trip.

Who are you?

• Hbo/wo working & thinking level with preferably an education towards electrical or mechanical engineering or similar;
• Minimum of 3 years work experience as a service manager or other similar role;
• You have previously held a position where setting up a service organization has been central;
• You are aware of the latest developments in batteries and in the energy transition;
• Strong leadership skills, communicatively strong, a connector with a pragmatic and positive attitude.

About Intercel

Batteries! Whether it’s design, manufacturing or installation, we are the force behind (customized) battery solutions for a wide range of applications. Ranging from standard batteries for sweepers, rehabilitation aids to customized packages from 100-500kWh for mechanization and road construction to 3 MWh containers for grid balancing. Organized into three business units, each with its own focus. This happens in an environment with short lines, pragmatic approach and a collegial atmosphere.

At Intercel, you will be part of a rapidly growing family business of more than 100 enthusiastic colleagues. In our informal and engaging atmosphere, we celebrate not only successes at work but also the special moments together. Whether it’s celebrating birthdays, boot camp together, or toasting on Friday afternoons. And also, our annual winter sports are always on the agenda.

Interested?

Send your resume and motivation to Robin Meijer (Recruitment) at rmeijer@intercel.nl, call 06-57817057 or send a message viaWhatsApp.Robin will contact you within two working days.