Technical Service Manager

Are you the technical driving force who can elevate our service organization to the next level? In this role, you combine in‑depth electrical engineering expertise with leading a team of field engineers. You are the go‑to expert for complex malfunctions, system analyses, and technical escalations — both internally and externally. You maintain oversight, safeguard quality, and ensure that our battery solutions continue to perform at their best.

At Intercel, you work in a dynamic company with a strong technical focus. We develop high‑quality battery solutions that contribute to a sustainable future. Intercel Group has two locations in the Netherlands and several branches across Europe. Our innovative custom division develops solutions for energy storage and the electrification of mobile applications.

As a Technical Service Manager, you are responsible for the technical execution and content‑driven leadership of our service organization (70% technical, 30% managerial). You support and guide a team of Field Service Engineers, tackle complex technical issues yourself, and translate insights from the field into improvements for engineering and R&D.

Your responsibilities:

• Providing technical leadership and coaching to the field service team.
• Independently analyzing and resolving complex issues in battery systems, PLC‑controlled systems, and integrated installations.
• Acting as a technical sparring partner for engineering and R&D.
• Monitoring technical quality, including first‑time‑fix rates and failure trend analysis.
• Ensuring fast and technically sound handling of malfunctions and warranty claims.
• Contributing to technical customer trainings, documentation, and procedures.
• Reporting service status and improvement proposals to the Manager Projects & Service.

What we offer:

• A competitive salary between €4,000 and €5,500 — we are happy to discuss this further.
• Attractive secondary benefits including a solid pension plan, 25 vacation days, 5 additional leave days (ATV), a company (service) car, laptop, and phone.
• A role where you can truly make an impact by further developing and strengthening our service department. Your commercial and strategic vision is highly valued here.
• Committed colleagues in a diverse, positive, and informal team that works together to achieve great results.
• A fully catered daily lunch, company outings, weekly bootcamp sessions, Friday drinks, and an annual company event.

We are looking for someone with:

• Bachelor‑level work and thinking skills, preferably in Electrical Engineering, Mechanical Engineering, or a related field.
• 5–10 years of hands‑on experience in a technical field service environment.
• Familiarity with battery systems, high‑power electronics and preferably PLC controls.
• Proven experience with system‑level troubleshooting, electrical schematics, and complex installations.
• Strong analytical and technical abilities. Excellent communication skills and the ability to explain complex technical information clearly.
• A proactive, practical mindset and the confidence to take ownership.

About Intercel

Batteries — that’s what we do! Whether it’s storage, trading, production, or installation, we are the driving force behind innovative battery solutions for a wide range of applications. These range from standard batteries for sweepers and rehabilitation equipment, to custom‑made packs of 100–500 kWh for mechanization and road construction, and even 3 MWh containers for grid balancing.

At the Intercel Group, you become part of a rapidly growing company with more than 130 dedicated colleagues. We are a Dutch organization with locations in Haarlem and Ede, and additional European branches in Germany, the United Kingdom, the Czech Republic, Greece, and Switzerland. Together, we bring cross‑border expertise in batteries and energy storage.

In our informal and engaged culture, we celebrate not only achievements at work but also the special moments together — whether it’s birthdays, group bootcamps, or Friday afternoon drinks.

If you are energized by technology, innovation, and working with skilled professionals, you will feel right at home with us.

Interested?

Send your CV and motivation to Robin Meijer (Recruitment) at rmeijer@intercel.nl, call 06‑57817057, or send a message via WhatsApp. Robin will contact you within two working days.